Privacy Policy

Last Updated: January 2025

1. Introduction

INBOUND ("we," "our," or "us") is committed to protecting the privacy and confidentiality of your manufacturing data, vendor information, and business operations. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our data cleaning service.

2. Information We Collect

2.1 Information You Provide

  • Contact Information: Name, company name, and job title
  • ERP System Information: Type of ERP system you use (NetSuite, SAP, Epicor, QuickBooks, etc.)
  • Vendor Documents: PDFs, Excel files, invoices, quotes, and other documents you forward to us for processing

2.2 Automatically Collected Information

  • IP address and browser type
  • Date and time of document submissions
  • Processing timestamps and delivery confirmations

3. How We Use Your Information

We use the information we collect to:

  • Process and clean your vendor documents
  • Extract and format data according to your ERP system requirements
  • Cross-reference pricing and identify variances
  • Communicate with you about your submissions and service delivery
  • Improve our data extraction and processing capabilities
  • Comply with legal obligations and enforce our agreements

4. Data Security and Confidentiality

4.1 Security Measures

We implement industry-standard security measures to protect your data:

  • Encryption in transit (TLS/SSL) for all data transmissions
  • Secure storage with access controls and authentication
  • Regular security audits and vulnerability assessments
  • Employee training on data protection and confidentiality

4.2 Data Retention and Deletion

We retain your documents and processed data only for as long as necessary to:

  • Complete the processing and delivery of your CSV files
  • Maintain service quality and accuracy records
  • Comply with legal and regulatory requirements

Upon completion of processing, all source documents and processed data are permanently deleted from our systems within 30 days, unless otherwise required by law or your explicit written request.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist in our operations (e.g., cloud hosting), subject to strict confidentiality agreements
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to you
  • With Your Consent: When you explicitly authorize us to share your information

6. Non-Disclosure Agreement (NDA)

Before processing your first document, we execute a standard Non-Disclosure Agreement that includes:

  • Confidentiality obligations regarding your vendor information and pricing data
  • Prohibition on using your data for any purpose other than providing our service
  • Commitment to delete all data upon completion of processing
  • Restrictions on sharing your information with competitors or third parties

7. Your Rights and Choices

You have the right to:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your data, subject to legal and contractual obligations
  • Opt-Out: Unsubscribe from marketing communications (service-related communications will continue)
  • Data Portability: Request a copy of your data in a portable format

To exercise these rights, contact us through our service interface or during your next service interaction.

8. Manufacturing Industry Considerations

We understand the sensitive nature of manufacturing data, including:

  • Vendor Pricing: We treat all vendor quotes, invoices, and pricing information as highly confidential
  • Supply Chain Data: SKU numbers, quantities, and inventory information are protected with the same rigor as financial data
  • Competitive Information: We do not aggregate or analyze your data for competitive intelligence purposes
  • Regulatory Compliance: We maintain compliance with applicable data protection regulations relevant to manufacturing operations

9. International Data Transfers

If you are located outside the United States, please note that we may transfer your information to and process it in the United States. By using our service, you consent to such transfers. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on this page with a new "Last Updated" date
  • Providing notice through our service interface

Your continued use of our service after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our service interface or during your next service interaction.

We will respond to your inquiry within 30 days.

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